Last updated: January 2026

At GLAM SHOP, customer satisfaction is important to us. This Returns & Refund Policy outlines the conditions under which products may be returned, replaced, or refunded.

📌 Eligibility for Returns

Due to the nature of beauty and skincare products, returns are accepted only under the following conditions:

  • The product is damaged during transit
  • The product received is incorrect or missing items
  • The product is expired at the time of delivery

Returns are not accepted for:

  • Opened or used products
  • Change of mind after delivery
  • Products damaged due to misuse or improper handling

⏱️ Return Request Timeline

  • Return requests must be raised within 48 hours of delivery.
  • Requests received after this period may not be accepted.

📝 How to Request a Return

To initiate a return:

  1. Email us at care@glamshop.in
  2. Mention your Order ID
  3. Share clear images or videos of the product and packaging
  4. Briefly explain the issue

Our support team will review the request and guide you through the next steps.

🔄 Replacement Policy

  • Approved returns may be eligible for a replacement, subject to product availability.
  • Replacement products will be shipped after verification of the returned item.

💰 Refund Policy

  • Refunds are processed only after the returned product passes quality verification.
  • Refunds will be issued to the original payment method used during checkout.
  • Processing time for refunds is typically 5–7 working days after approval.

🚫 Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used beauty products
  • Products without original packaging
  • Items purchased during clearance or special sale (unless damaged or incorrect)

📦 Return Shipping

  • In cases of damaged or incorrect products, return shipping will be arranged or reimbursed by GLAM SHOP.
  • For other approved cases, customers may be responsible for return shipping charges.

⚠️ Important Notes

  • Products must be returned in their original condition and packaging.
  • GLAM SHOP reserves the right to decline returns that do not meet policy conditions.

📧 Contact Us

For return or refund-related queries, please contact:

📧 care@glamshop.in
📍 Bhatkal, Karnataka, India

✔️ Policy Updates

GLAM SHOP reserves the right to modify this Returns & Refund Policy at any time. Updates will be reflected on this page with a revised date.